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University Counselling Service

Student & Staff Counselling

Studying at Cambridge

 

Job vacancies

RECEPTIONIST/ADMINISTRATORS  (2 x part-time)

 

Post XD05118: 14.6 hours pw - 0.40 FTE

Thursdays: 11.30am - 7.30pm and Fridays: 8.30am - 5pm

 

Post 70002214: 25 hours pw - 0.65 FTE

Monday to Friday: 8.30am - 1.30pm

Salary: £18,549- £21,391pa, pro rata ( the starting salary will depend on experience)

Cambridge University Counselling Service is seeking to recruit 2 x part-time Receptionist/Administrators to support the growing work of this busy and well-respected multi-disciplinary Counselling Service.

You will need to have a warm personality, good communication skills, a reliable and mature approach as well as excellent administrative and computer skills. You will sometimes be dealing with students or staff who are upset or in crisis, so you will need to be welcoming and calm, have a friendly telephone manner and be able to keep strict confidentiality. You will also need to have strong administrative experience, be a confident computer user and accurate in record-keeping and data-entry.

General Duties

  • Reception duties for students and staff attending for counselling
  • Updating the electronic diary and database
  • Answering telephone enquiries and operating the internal telephone system
  • Responding to email enquiries from students, staff and others
  • Accurate record keeping, including computer data entry
  • Liaising with the counselling and administrative staff
  • Filing
  • Some typing duties
  • Supporting Counsellors/Therapists and Financial Administrator with some administrative duties
  • Any other tasks required by the Office Manager or Head of Service
  • Helping to maintain a hospitable and professional environment

Personal aptitudes required

You will need to be comfortable working alongside our existing office team but also confident to work alone and unsupervised for periods of time.

You will need to take responsibility for the role in a mature and professional way, have open and welcoming reception skills, present yourself well and have an excellent telephone manner.

The role requires a lot of multi-tasking so it will be important to remain calm, and not be daunted by simultaneous demands from different quarters. This is a very busy role and requires a flexible and responsive approach.  It is essential that you can preserve strict confidentiality. Punctuality and reliability are also key to this role.

Technical skills

You will need to be a confident and competent computer user and accurate in record-keeping and data-entry. You will need to be experienced in using MS Word, email and database programmes. The duties also include some typing and filing.

Person Specification

Essential

  • Good people skills, including empathy with people in distress
  • Good listening skills and telephone manner
  • Able to maintain strict confidentiality
  • Strong administrative experience
  • Good at prioritising tasks
  • Ability to multi-task and remain calm when dealing with interruptions
  • Confident computer user with good word processing skills and data-entry experience
  • Accuracy & attention to detail
  • Working efficiently

Desirable

  • Experience of working in a similar setting

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Limited funding: The funds for these posts are available for 3 years in the first instance.

Please specify at the top of the Suitability for the Role section of the application which position you are applying for, (the 14.6 hours pw or the 25 hours pw), or if you wish to be considered for both please mention this'

Holidays

Annual leave entitlement is 36 days including Public Holidays (pro rata). Leave should be taken during student vacations and when the Service is closed. The Service shuts for short periods over Christmas and Easter, but is open throughout the rest of the year.

The University does not take school half terms, and the Service remains open on Bank Holidays during Term, i.e. typically those falling in May each year (time can be taken off in lieu during the vacations for Public Holidays that are worked in Term).

You may be required to be flexible over working hours when other Reception staff are on leave.

Probationary Period

The post is subject to an initial probationary period of three months.

To apply online for this vacancy, please click on this link: http://www.jobs.cam.ac.uk/job/5917/

Applications should be received by Monday 2nd February 2015

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

If you are unable to apply online, please contact sue.geeson@admin.cam.ac.uk

It is anticipated that the vacancies will be available from March 2nd 2015

Interviews provisionally arranged for Monday 16th February (to be confirmed).

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.