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University Counselling Service

Student Counselling
 

Who can I call for support, and what help can they offer?

Crisis support

Local to Cambridge

GP
If you have registered at a GP in Cambridge and it is within operating hours, you can contact your GP surgery for help, support and advice.

If it is out of hours you can contact the out of hours GP service through NHS 111.

FRS

The First Response Service, or FRS, is a mental health crisis line available in Cambridgeshire. To access this, you can contact the service on NHS 111, option 2. The service is 24/7, and you will be put through to a mental health professional who can talk to you about your current situation and what your needs are. Following a conversation about your needs, the professional and yourself will work together to develop a plan moving forward, this may be:

- a phone conversation, where you can discuss what it is distressing you and get advice and support about how to use coping strategies to make you feel better.

- Referral on to secondary mental health services if needed

- In some cases, the professional may wish to arrange check in with you at a later time.

Available Nationally

Samaritans

Samaritans is a listening and support service run by volunteers. When you call Samaritans, you can share your thoughts and feelings with the volunteer and talk through anything that is worrying, concerning or distressing you. Samaritans is not an advice service, but they will give you the space to talk about what is going on for you.

You can contact Samaritans by calling 116 123, or email them at jo@samaritans.org

Shout

Shout is a confidential mental health text support line run by volunteers that is available 24/7. You can text shout if you are struggling with low mood, anxiety, relationship difficulties, issues with bullying, are feeling suicidal, or if you just feel overwhelmed and are struggling to cope.

You can text shout at 85258

YoungMinds

YoungMinds is a confidential text-based crisis line available to young people up to the age of 25 years of age. The service is available 24/7, and is run by volunteers.

If you need urgent support, you can text YM to 85258.

Childline

If you are under the age of 19 years you can contact Childline on their 24/7 helpline at 0800 1111

The Mix

The Mix offers online support and counselling services to individuals under the age of 25 years. You can contact The Mix via telephone, e-mail, text, or online messaging.

The Mix helpline, available from 3pm to 12 am 7 days a week on 08088084994

For 24/7 text support you can text the phrase THEMIX to 85258

You can access one-to-one online messaging support via the mix website at https://www.themix.org.uk/get-support/speak-to-our-team. Messaging support is available 7 days a week from 3pm to 12 am

HopeLine

Hopeline is a phone line service offering support for individuals under the age of 35 years who are experiencing suicidal thoughts. You can access Hopeline between 9am and 12am, 7 days a week.

You can contact Hopeline at 0800 068 4141 or you can text 07860039967

CALM

CALM has a national helpline that is available to contact 7 days a week from 5pm to 12am. CALM offer confidential and anonymous support, information and signposting to people struggling to manage their mental health.

You can call CALM on 0800 58 58 58

A&E

If you are feeling distressed and don’t feel able to keep yourself safe or have done something to hurt yourself that might need professional attention, you can attend your local A&E department.

999

If you are feeling distressed and don’t feel able to keep yourself safe or have done something to hurt yourself that might need professional attention, if you are not able to attend hospital yourself, you can call 999.

Mental Health support, not yet at crisis point

Local to Cambridge

College support

If you are in college accommodation over the festive period and find that you are struggling to manage your mental health, you can go to your porters to get some more information about wellbeing support available in your college. You may wish to contact your college Chaplain.

Qwell

Mind’s Good Life Service, running in Cambridgeshire, provide access to Qwell. Qwell is a free online support and wellbeing community where you have access to counselling via instant messaging, online peer support and self-help resources.

You can access Qwell via the Mind website at www.cpslmind.org.uk/qwell

Available Nationally

TogetherAll

TogetherAll is an online subscription service that has been commissioned by the University of Cambridge to provide mental health and wellbeing support. TogetherAll is available 24/7 and is a monitored peer support community where students and staff are able to share concerns and advice. Posts on TogetherAll are anonymised.

You can access TogetherAll online through the University Counselling Service web page www.counselling.cam.ac.uk/togetherall

Family

If you are struggling and feel that you need someone to talk to, you could get in touch with some trusted family members, either on the phone or in person and talk to them about what is going on.

Friends

If you are struggling and feel that you need someone to talk to, you could get in touch with some trusted friends, either on the phone or in person and talk to them about what is going on.

GP

If it is within operating hours, you can contact your GP surgery for help, support and advice.

If it is out of hours you can contact the out of hours GP service through NHS 111.

Crisis support lines

You don’t have to be in a mental health crisis to speak to someone working at one of the crisis support lines (e.g. Samaritans, YoungMinds, Shout etc.). If you are struggling to manage your mental health and don’t feel able to talk to anyone close to you, call one of the crisis support lines.