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University Counselling Service

Student Counselling

The Counselling Service is not an emergency service.

If you don't know where to turn in an emergency or out of hours, here are a number of options:

  • Many Colleges have Porters' Lodges that are staffed 24 hours a day.
  • Many Colleges have a Tutorial system with a tutor on call.
  • You might contact a friend, neighbour or family member.
  • Contact your GP. Outside normal surgery hours, the Urgent Care Cambridgeshire service is available - see below.
  • The self-help information on this website may have useful information. See the links on the left.

Please note that if you want to contact the Counselling Service quickly or in an emergency, email is not an appropriate way of getting in touch, as it may be some time before it is read.  At times when we are open, it is much better to phone:

University counselling Service Tel: 01223 332865


Other useful contact details

NHS 111

In England call 111 for 24-hour emergency medical advice and information. It provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support. 

First Response Service 

This is an urgent mental health service available in Cambridge for anyone, of any age. You can call 111, select option 2 and speak to a mental health professional 24/7.

A specialist healthcare professional, 'First Responder' will talk to you and assess your needs.  Someone may come out to see you or arrange for you to go to The Sanctuary (open 6pm-1am, 7 days a week) which is a safe place providing support for people in crisis. 

Please note that all medical emergencies still need to attend A&E at Addenbroke's Hospital.

SARC - Sexual Assault Referral Centre

The Elms, Hinchingbrooke Hospital, Hinchingbrooke Park, Huntingdon, Cambridgeshire, PE29 6NT

Tel: 0800193 5434 Overview - The Elms - Cambridgeshire Sarc - NHS (


4 Emmanuel Road, Cambridge CB1 1JW

Freephone Helpline: 116 123

Befriending helpline for those in crisis or despair. Open 24 hours and 365 days.

Addenbrooke's Accident and Emergency (A & E)

Addenbrooke's Hospital, Hills Road, Cambridge
Tel: 01223 217118

Out-of-hours services

Outside normal surgery hours you can still phone your GP surgery, but you'll usually be directed to an out-of-hours service. Some GP surgeries offer evening and weekend appointments, so check your surgery’s website for details. The out-of-hours period is from 6.30pm to 8am on weekdays and all day at weekends and on bank holidays.

If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.



Tel: 01223 744444   7pm-7am nightly

A helpline run by students for students during full term only.