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University Counselling Service

Student Counselling

Do I need to see a counsellor?

Many people sort out problems by talking to friends, family or staff in their College or Department. For others it is a matter of looking up information about things that concern them, and we have a large section of self-help information on this website - follow the Self Help link here or on the left. But there are times when this isn't enough and it makes sense to come to the Counselling Service.

Who is the Service for?

The Service is free and available to all undergraduate and postgraduate students currently registered at the University, including students of the Theological Colleges. Students who are intermitting from their studies may be referred to their GPs or offered a limited service with a view to referral.

Staff of the Colleges may be seen once for assessment and onward referral. More information is available from this link.

Individual and Group Counselling

The Service primarily offers brief counselling (currently offered remotely via phone or zoom audio/video appointments), with the majority of students seen for an average of four to five sessions or fewer. As well as individual counselling, we provide Cognitive Behavioural Therapy (CBT), and access to guided self-help, where this is appropriate. Brief counselling and CBT both involve an active, collaborative process, with ongoing sessions or follow-ups scheduled at weekly, fortnightly or longer intervals. This therapeutic approach can be very effective for help with a wide range of personal, developmental and academic-related problems.

In some cases we can offer some longer-term support though this is often in a counselling group.

The Service also offers a variety of topic-specific workshops throughout the year, as well as short-term and longer-term CBT and counselling groups. You can find out more about our groups and workshops at this link

Applying for Individual Counselling 

COVID-19: Changes to Counselling Provision at UCS

  • We are offering remote appointments for students both in the UK and abroad via phone or (audio or video to suit your preferred option).
  • These appointments we will be focussed on assessing your needs and offering support and advice on how to cope with and manage your current situation.
  • The appointments will usually last for between 30-50 minutes.
  • We can arrange follow-up emotional support appointments for students who remain abroad.
  • We can continue to offer counselling to all UK based students.
  • Where appropriate we can also signpost you to other sources of support.

To arrange an appointment with UCS (including College-Based Counselling, see above) please complete the 'Student Pre-Counselling Form' on our secure website.

The form is intended to be thought-provoking, but you do not need to give detailed answers; you can also put "I would prefer to talk about this in person" if it is difficult to write about. The information you give us will remain confidential within the Counselling Service, and helps us to place you with an appropriate counsellor.

The form can be submitted securely online; you will need your Raven password to use this facility. Please click on the link below:

Please be aware that the online form requires completion within a 3hr time frame for security, after which it automatically shuts down (you may want to save your data in case the session is close to expiring).  We also recommend, that you do not send the form from a mobile phone.

Please note that we are not currently able to receive paper copies of the form during the COVID-19 pandemic. If you are not able to maintain stable access to the internet, we can accept downloaded copies of the form via email: 



Receiving an appointment offer for counselling (this also applies during COVID-19 pandemic)

After receiving your form, we will send you an email acknowledgement. In most cases, your appointment will be offered by email and you will be asked to confirm within a stated time period.

During peak times, your details will be placed on the waiting list until a suitable appointment becomes available. For more information about waiting times and appointment offers, please see our FAQs page

If you are no longer available for your appointment, please let us know as early as possible. We will normally make up to two first appointment offers, based on the availability shown in your timetable. We do our best to accommodate personal and academic commitments, but the more flexible you can be in terms of availability, the more likely you are to be offered a timely appointment.

Liaison with Academic Departments or Colleges

If your work is being affected by personal problems it may be helpful for your counsellor to liaise with your Tutor, Director of Studies or other person within the University. Because the Service is confidential, we would need your consent to do so - let your counsellor know if you would find this helpful.

Liaison with GPs and Mental Health Services

All students should register with a Cambridge doctor and it can be helpful to inform your GP that you are seeing a counsellor at the UCS. We can also arrange mental health assessments within the Counselling Service either via our Mental Health Advisor (see below) or through a referral to a Consultant Psychiatrist, who attends the Service one day a week in term time. Your counsellor would discuss this with you if this seems appropriate.