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University Counselling Service

Student Counselling

In addition to the provision offered by the University Counselling Service, Cambridge students can now access free online support with Togetherall (formerly Big White Wall). This provides access to a 24/7 online global community wherever you are. Togetherall provides a safe space online to share your thoughts, get creative, and to access resources and courses to help you manage your mental health and wellbeing.

On Togetherall, you are totally anonymous to other members in the community, and your personal information is kept secure while you are on the site. Neither the University nor your College will be informed if you’ve signed up to Togetherall or know of your activity unless moderators at Togetherall are seriously concerned about your immediate safety.

Most members report feeling better and more able to cope with their workloads as a result of using the service and nearly 90% use Togetherall outside of 9-5pm.

Access is via you can sign up under ‘organisation’ with your academic @cam e-mail address.

Togetherall will supplement and extend, but not replace counselling and emotional support offered by the UCS to students. Togetherall can be accessed by all students with an @cam email address  

Togetherall offers:

  • An anonymous peer-to-peer community where members can support each other online
  • This community is moderated by trained professionals available 24/7 (Care quality commission (CQC) registered and clinically moderated)
  • Out of hours support: evenings, weekends, holidays
  • Access 24 hours a day, 365 days a year
  • Self-assessments & recommended resources
  • Creative tools to help members express how they are feeling
  • A wide range of self-guided courses for members to do at their own pace

Mental Health and Wellbeing Courses provided by Togetherall include Managing Depression, Managing Social Anxiety and Managing Self Harm. There are many more to choose from. Also available for members are Healthy Lifestyle Courses or Self-Development Courses. 

There are a variety of tools available which help members get the most out of each course such as:

Printable Worksheets - a selection of templates which can be used to self-monitor and complete homework tasks

Goal-Setter - A tool members can use to create, save and review goals

Journal - A private space which allows time for reflection.

Togetherall is commissioned by local authorities, the NHS, 80+ higher and further education institutions, and large employers to deliver safe, anonymous online support that is accessible 24/7. Togetherall is currently working with 49 UK universities.

If Togetherall is concerned about someone’s immediate safety they may contact the emergency services and the UCS.  If the UCS is concerned about someone’s immediate safety, they may need to convey information about a student’s needs to others.  We would only convey information if we had serious concerns that a student or another person were at immediate risk of serious harm.  Depending on where the student is based, this may include contacting medical services, a student’s college or next of kin.  Please see the UCS website for further information on confidentiality and emergencies during the Covid-19 pandemic. Further information about the Togetherall house rules can be found on their website, which highlight what steps they take when they are concerned about someone’s safety: